FAQs

Frequently Asked Questions (FAQs)

General Information

1. What is TheDokanOnline?
TheDokanOnline is an online store offering Grocery products

2. How can I contact customer support?
You can reach us via email at thedokanonline@gmail.com or through our Contact Us page. We are here to assist you with any inquiries.

Ordering & Payment

3. How do I place an order?
To place an order, simply browse our catalog, add your desired items to the cart, and proceed to checkout. After completing your purchase, you will receive a confirmation email with your order details.

4. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and access exclusive promotions.

5. What payment methods are accepted?
We currently accept Cash on Delivery (COD) and Credit Card on Delivery. Online payment options will be available soon.

Shipping & Delivery

6. Where do you deliver?
We deliver across 10 miles.

7. How much does shipping cost?

NO Shipping Cost. Free Home delivery.

8. Can I select a preferred delivery date?
Yes, you can choose a delivery date within the next 4 days during checkout.

Returns & Cancellations

9. Can I cancel my order?
Orders can be canceled by contacting our helpline before they are shipped. Once dispatched, cancellations are not possible.

10. How do I return or exchange a product?
Please visit our [Returns & Exchanges page] for detailed information. Items must be returned within 7 days of delivery, unused, and in original packaging.

11. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.

Account Management

12. How do I create an account?
To create an account, go to the registration page, fill in the required information, and click "Create." A confirmation email will be sent to activate your account.

13. How do I reset my password?
If you have forgotten your password, click “Forgot Password?” on the login page, and follow the instructions sent to your email.

14. How can I update my personal information?
Log in to your account, navigate to "My Account," and select "Edit" to update your contact details.

Security & Privacy

15. Is my information secure?
Yes, our website is secured with SSL encryption to ensure that your personal and payment information remains confidential and protected.

If you have any other questions, please don't hesitate to contact us at [your email] or through our Contact Us page.